User is unable to log in, or any other request from Capsule to the server fails (i.e.This debug information is usually helpful in the following cases: Sometimes we need to gather advanced debug information which includes the capture of Capsule traffic, or additional information, which may involve more details about capsule items, or internal database. The advanced logs are not collected, by default, as they contain private information (email bodies, contact phone numbers, etc.). They do not contain the full raw data of the requests sent to the gateway and Exchange server with the corresponding responses. Most of the regular debug logs hold mainly information about key operations taking place in app and errors that occur. User can also tap the 3 dots icon in the top right side and then send the feedback directly by Describe the problem shortly in the description field.ĥ, User can tap "Send Feedback" and then the logs will automatically sent to out report system.Ħ. The "About and Feedback" screen will be opened. Open the left side drawer and select "About & Feedback"Ģ. Sending Debug Logs from an Android deviceġ. First check the debug setting of Capsule. Then, ask from the user to send the debug logs from Capsule.ġ. Mobile Access GW version (R80.40, R81, etc').In case of a problem, you should request those logs from the user.įirst gather as much information as you can from the user about his problem. It protects only the business data inside the App and does not require device-level security measures, such as device-lock or device-wipe.Ĭapsule Workspace is supported both for iOS and Android mobile devicesĬapsule Workspace collects extensive logs in order to help debug any possible problem. Capsule Workspace is integrated with Check Point SandBlast Mobile and blocks access to the organization resources in case that any type of mobile attack is detected on device.Ĭapsule Workspace is ideal for mobile workers who have privately-owned smart phones or tablets (BYOD).It has advanced document sharing control and protection capabilities for documents integrating with Capsule Docs product.It encrypts the corporate data and protects from data leakage.It supplies secure connectivity and access to web-based corporate resources and Microsoft Exchange services.
Capsule Workspace is a secure container client with SSL VPN capabilities for remote access.
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